Customer Service Consultant

Spinifex has a great opportunity for an enthusiastic Customer Service Consultant to join our team based in Townsville on a permanent, full-time basis.

In this role, you will be an important member of the Customer Service team reporting directly to the Customer Service Manager where you will provide phone and email customer service, sales, and support. This is a office-based role where you will be working from the office all 5 days of the week.

The Core Responsibilities In This Role Include

Receiving inbound calls and email inquiries from domestic customers
Proactively making outbound calls to our existing customers to promote our products and services
Resolving customer queries quickly and accurately
Scheduling appointments for residential customers
Converting incoming inquiries into sales opportunities
Liaising with your fellow colleagues
Meeting calls and internal sales targets
Maintaining our databases by ensuring customer records and details are up to date while ensuring compliance.

Requirements

Experience working in customer service or call centre environments (essential)
Demonstrated experience in phone sales and converting enquires into sales
Good negotiating skills and converting the leads into sales
Capable of working with multiple database systems and email programs with experience in word and spread-sheet packages desirable
Proficient with communicating verbally and electronically
Able to work calmly under pressure while multi-tasking
Proven problem-solving skills
Ability to focus on delivering a 'wow' experience to customers
Ability to work in a team environment to support fellow colleagues
Professional, reliable, and punctual.
Accurately enter data into systems

As a part of the recruitment process, you will be required to complete the pre-employment medical and reference checks.

About Spinifex (a Rentokil Initial Company)

We are proud to be the global expert in pest, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day.

From washrooms, to aged care homes, to office plantscaping and classrooms - we are there, ready, bursting with passion and pride to make a positive difference for our customers and communities.