Customer Service Consultant

Customer Service Consultant
Rentokil Initial Newcastle, New South Wales, Australia

Rentokil Initial
Customer Service Consultant
Rentokil Initial Newcastle, New South Wales, Australia
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We have an excellent opportunity for a Customer Service Consultant to join our team on a permanent basis in Newcastle.

In this role, you will be an important member of the Customer Service team reporting directly to the Team Leader where you will provide phone and email customer service, sales and support.

The Core Responsibilities In This Role Include

Receiving inbound calls and email enquiries from commercial and domestic customers
Proactively making outbound calls to our existing customers to promote our products and services
Scheduling technicians' days
Resolving customer queries quickly and accurately
Scheduling appointments for residential customers
Converting incoming enquiries into sales opportunities
Liaising with your fellow colleagues
Meeting call and internal sales targets
Maintaining our databases by ensuring customer records and details are up to date while ensuring compliance.

Requirement

Experience working in customer service or call centre environments (essential)
Demonstrated experience in phone sales and converting enquires into sales
Capable of working with multiple database systems and email programs with experience in word and spread-sheet packages desirable
Proficient with communicating verbally and electronically
Able to work calmly under pressure while multi-tasking
Proven problem-solving skills
Ability to focus on delivering a 'wow' experience to customers
Ability to work in a team environment to support fellow colleagues
Professional, reliable and punctual.
Accurately enter data into systems
Planning/Route experience preferred but not essential

As part of the recruitment process, you will be required to complete the pre-employment medical and reference checks.

Rentokil Initial is a member of the FTSE 100 of leading companies. This is a growing and successful business-we employ some 36,000 colleagues across 66 countries - and offer a wide range of learning and development programmes for colleagues to enhance their skills.

Employee Testimonials -

"I am really proud to work for Rentokil Initial and I have enjoyed working here for the last 11 years."

Sierra Warrington

Client Retention Manager

"The onboarding and training I've received has been amazing." At Rentokil Initial, there's a real focus on teamwork, collaboration, support and communication."

Renay Fagan

Customer Service Consultant