Customer Service Coordinator

Great Team Environment!!!
Comprehensive training, support, and opportunities to grow!
Permanent full-time, flexible working hours, work-from-home and more!


Role: Customer Service Coordinator x 2 roles available

Hours: Full time

Contract Type: Permanent



The opportunity?

Exciting role, leading and building teams to deliver high quality services for people with disability. Designing, planning and implementing home and living supports for people with a range of complexities and needs. You will develop relationships with people we support, their families and stakeholders to ensure contemporary services are in place for people to live safe and well in their home and community. Working across a range of NDIS services including SIL, ILO, and flexible support arrangements.



This is a rewarding leadership role and an amazing opportunity for you to work in an organisation that has been supporting people living with a disability for over 30 years. This is a true opportunity to make a real impact on the quality of life of our customers.



About you?

You want to work in an organization that provides person centred support. You are a people person who wants a great, rewarding place to work. You want to love the place you work and know that your workplace supports your lifestyle and happiness



Why join interchange?

At Interchange, we believe disability is caused by the way that society is organised, rather than a person’s impairment or difference. We subscribe to a social model, designed to remove barriers, and increase life choices for the people we support. Our staff don’t wear uniforms and our vehicles aren’t branded to encourage people in the community to see the person first, rather than their disability.

Competitive salary
Attractive salary packaging options up to $18,550 (tax free benefits, general expenses, novated lease, meals and entertainment)
Permanent role with flexible work options
Home and office based, working across office locations
Opportunity to be part of a supportive, flexible and encouraging work environment
Access to employee incentives


What you will bring to our team:

Minimum Cert IV in disability or equivalent
Model Interchange values, empowering employees to make good decisions.
Experience of leading, and coaching customer support teams that meet the needs of our complex customers and work in partnership with customers and families providing quality and safe supports
Actively work in and remain knowledgeable on current legislation, government regulations and Quality and Safeguarding, ensuring services remain compliant.
Contribute to continual improvement processes, including identifying current trends and potential improvements to service delivery.
Provide support as an out of hours responder.
A working knowledge of NDIS and success in supporting people to achieve their NDIS goals and outcomes.
Capacity to travel across the Greater Perth Metro area.


To apply for this position please click through to our Jobs Portal and apply online.



If you want to support people with disability live a good life and ensure everyone belongs, we want to hear from you!



Applications close 10 June 2024, and will be considered as they are received. If the right candidate is identified prior to closing date, we reserve the right to close the vacancy early.