Customer Service Executive
- Category: Customer Care Executive
- Location: Gujarat
- Job Type: Full Time / Part Time
- Salary: Estimated: $ 16K to 30K
- Published on: 2025/09/20
Seeking an experienced customer service executive who has the technical and practical knowledge of customer service/relationship management process in a retail environment. The ideal candidate should be from a retail environment (online/superstore/discount), should be a proven self-starter who understands the nuances of customer service in a retail environment, for several fashion product categories The executive should have experience in multiple customer service support channels e.g. in-bound/ outbound calling, e-mail, web chat etc. The customer service manager will collaborate with internal teams for a satisfactory user experience. Responsibilities: Help customer service and retention function, handle customer queries, complaints, suggestions and requests on multiple support channels – e-mail, phone, web chat etc. Collect and collate customer feedback for inputting into further development of product and technology. Optimize the customer service function to provide best service at low cost (minimize the cost per service). Ability to provide feedback on website from the customer’s point of view. Help the IT team on an on-going basis by making suggestions for enhancing the web shop, and IT middleware from a customer service
Related jobs
-
Customer Development Officer | Gujarat
Ensure effective execution of the CD strategies and roll out of schemes by closely working with the stockists, SSMs and PSRs across the zone. Key Accountabilities : Distribution Management: Trade management. Identify new markets/accounts and bring th...
-
Customer Support Associate
Any Load, Any time, AnywhereSimple, Efficient & ReliableTransparent and ConvenientDirect DealingQuicker Decision MakingOptimum Business UtilisationNo Broker, No AgentsBest Bid, Best PricePeace of mind India's Biggest Online Commercial Freight Mar...
-
Graphic Designer | Evince Development | Ahmedabad| Gujarat
Evince DevelopmentAhmedabad, Gujarat₹+,54+ - ₹40,+18 a monthJob detailsSalary₹+,54+ - ₹40,+18 a monthJob TypeFull-timeQualificationsBachelor's (Preferred)CSS: 1 year (Preferred)Full Job DescriptionJob Description for the position of Graphic Designer ...