Customer Service Executive

Job title:

Customer Service Executive

Contract type:

Permanent

Location:

Specialisation:

Salary:

₹300,000 - ₹450,000 Annual

Reference:

PR/101463

Contact details:

Dimple Girdhar

Contact email:

dimple.girdhar@jac-recruitment.com

Job published:

September 12, 2024 05:52

Designation: Customer Service Assistant

Location: Gurgaon

Responsibilities:
 Responsible for initiating shipments from company’s overseas factories to customers in India
 Understanding customer’s delivery process & initiating shipment procedure by coordinating with
customers & internal members sitting in SE Asia, China & Japan
 Maintaining database of shipping arrangements & forecasts and conducting customer follow-ups,
factory follow-ups etc.
 Preparation of all documentation required for completing shipments
 Updating shipping instructions, monitoring outcomes, and recommending suitable actions on a
regular basis
 Sound understanding about shipment & logistics terminologies, tracking mechanism, incident
reporting and escalation management
 Supporting ad-hoc organizational initiatives in maintain business operations as when required

Position Requirements:
 3 years of experience in the field of logistics, shipments & deliveries in manufacturing companies
or export-import houses, and admin related work.
 Highly adept in understanding shipment issues & executing them into actions with little supervision
 Strong communication skills & fluent in English as profile requires consistent collaboration with
Indian customers & internal members sitting in China, Thailand, Singapore & Japan
 Good with numbers, analysis & executing instructions in internal logistics system
 Ability to think strategically and conceptually and maintain a focus on quick turnaround times
 Experience working in MS Excel, Word & PPT
What we provide:
 Exposure to work with multiple types of products & industries (auto, EV, medical, telecom,
aerospace, industrial machines etc.)
 Exposure in collaborating with overseas colleagues & cultures

o Opportunities for overseas trainings, factory visits & customer visits whenever required
 Great working environment & opportunity to work directly with the Japanese Director
 Participation in global trainings, meetings & interaction with Japanese top management
 An open work culture with little supervision & independency in decision making
 Opportunity to learn Japanese language
 Travel allowances, mobile phone & bill, & other additional benefits
 No late night shifts, 5 day working, office hours (8 AM to 5 PM) & paid, casual & sick leaves