Customer Service Executive

Full Job Description
Note: Please apply if interested for office location as Goregaon (W). Also, weekly-off is on Wednesday.

Objective:

We're seeking an enthusiastic personnel who thrives for excellence in customer engagement and loves to go an extra mile for high client satisfaction. An ideal candidate will be a people's person and champion in proactively solving customer queries/ issues. He/ She will be responsible for converting customers into passionate evangelists.

Roles and Responsibilities:

Maintaining a positive and professional attitude towards our customers at any given time and via all communication channels.
Knowing our product, processes and policies thoroughly so that high quality responses can be provided to customers.
Responsible for making outbound calls daily to customers for customer engagement activities such as: feedback gathering, reviews, surveys and contributing to sustainable relationships and trust building with our customers.
Acknowledging, communicating and resolving customer queries/ grievances through all channels and within specified time limits.
Bridge the gap between customers and our internal stakeholders for timely and effective resolution.
Responsible for post-sales engagement with customers including follow-up on payment collection, customer access, account setup, etc.
Support management in maintaining records/ data of all customer interactions, including preparation of MIS reports/ dashboards on a timely basis.
Required Skills and Qualifications:

Any Bachelor’s degree (or equivalent).
Minimum 1.5 years of experience in any customer centric role.
Customer orientation and ability to adapt/respond to different types of customers.
Ability to handle customer calls/ queries/ grievances.
Excellent interpersonal and communication skills both written and verbal.
Familiarity with CRM systems will be a plus.
Experience in MIS/ dashboard preparation.
Ready To Work on Weekends, must be career-oriented.
Job Types: Full-time, Regular / Permanent

Salary: Up to ₹400,000.00 per year

Benefits:

Paid sick time
Paid time off
Schedule:

Day shift
Weekend availability
Ability to commute/relocate:

Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):

Are you comfortable working on weekends (week-off will be on Wednesday) ?
What is your current CTC (in LPA) ?
What is your expected CTC (in LPA) ?
What is your notice period (in days) ?
Experience:

Customer service: 1 year (Required)
Application Deadline: 04/05/2024