Customer Service Executive
- Category: Customer Care Executive
- Location: Hyderabad, Telangana
- Job Type: Full Time / Part Time
- Salary: Estimated: $ 19K to 30K
- Published on: 2025/09/21
Respond to customer queries in a timely and accurate way, via phone, email or chat
Identify customer needs and help customers use specific features
Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
Update our internal databases with information about technical issues and useful discussions with customers
Monitor customer complaints on social media and reach out to provide assistance
Share feature requests and effective workarounds with team members
Inform customers about new features and functionalities
Follow up with customers to ensure their technical issues are resolved
Gather customer feedback and share with our Product, Sales and Marketing teams
Assist in training junior Customer Support Representation
Job Types: Full-time, Regular / Permanent
Salary: ₹20,000.00 - ₹25,000.00 per month
Benefits:
Health insurance
Provident Fund
Schedule:
Day shift
Monday to Friday
Rotational shift
Supplemental pay types:
Joining bonus
Overtime pay
Performance bonus
Shift allowance
Yearly bonus
Ability to commute/relocate:
Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Required)
Education:
Higher Secondary(12th Pass) (Required)
Language:
EXCELLENT IN ENGLISH (Required)
License/Certification:
TWO DOSE OF COVID VACCINATION CERTIFICATE (Required)
Work Location: One location
Speak with the employer
++1-XXXXXXXXXX
Related jobs
-
Customer Support Specialist
Candidate should have excellent communication skills. He/she should be able to work during night shift.
-
Customer Support Specialist
The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists Responsibilities • Calling customers regarding billing issues, product problems, service question...
-
Community Manager |Customer Support Executive|CSR|
Job Descriptions • Maintaining a positive, empathetic, and professional attitude toward customers at all times. • Responding promptly to customer inquiries. • Communicating with customers through various channels. • Acknowledging and resolving custom...