Customer Service Executive

About us

Bigwiggin Solutions LLP experts have catered a comprehensive services of outsourcing for more than decades to their clients in Canada, UK, US and Australia.

We offer our clients 360° solution for their problems, we support them with back-end services as well as with recruiting solutions.

Our process outsourcing aims to deliver our clients with the world –class services of professionals and para planners on leading software platforms with compassion and dedication for Lead Generation, Customer Support, Virtual Assistance, Accounting, Taxation, IT, Payroll and Digital Marketing.

What are we looking for?
• Previous experience in a customer support role required not compulsory
• Familiarity with CRM systems and practices
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• Customer-oriented attitude with professionalism
• Excellent communication and listening skills with good command of the English language
• Experience in US Voice Process required not compulsory
• Willing to work in US shift (6pm to 12am). It will be 6 days working

Desired Skills and Experience

1. CSE

2. Customer Service Executive

3. Calling

4. BPO

5. Inbound Process & Calling

6. Outbound Process & Calling

What You Will Be Doing
• Serving customer and generate them as successful leads
• Asking insightful questions that get to the root cause of the problem
• Generating leads using your product knowledge and our knowledge bases
• Spending 25% of your time learning about new products, features, & solutions

What You Won’t Be Doing
• Getting bored answering simple questions for the same product each day
• Working on easy or simple tasks
• Working alone and avoiding live customer interaction
• Analyzing, writing, or debugging

Diversity & Inclusion

At Bigwiggin our identity and organizational culture are fundamentally based on diversity and exclusivity. We are dedicated to creating a culture where individuals' diversity are respected, fair regulations and procedures are followed, and employees feel a sense of community. We accept and value the variety of backgrounds, skills, experiences, and viewpoints that make up our population and serve as a source of inspiration for us. People perform at their highest level and are motivated to create a better working environment when they are able to be themselves at work.

Women looking to restart their careers or looking for a healthier work environment are encouraged to apply