Customer Service Executive

Job Description:

§ Ensure that the company’s customer database is properly entered and kept in a way that whenever any information is needed in the future, it can be easily accessed

§ Ensure customer care service standard of the company is strictly adhered to by every customer service personnel

§ Respond to inquiries and queries from customers and provide a thorough and speedy resolve

§ Deliver appropriate and relevant information, and when not in the position to, refers customer(s) to appropriate department

§ Supervise the activities of lesser customer service representatives in the accomplishment of customer care goals

§ Develop strategies and plans for customer support

§ Participate in implementation or improvement of initiatives associated with customer service

§ Establish standards for best customer support practices

§ Investigate and respond to every inquiry and complaints from customer regarding company’s product and possibly its shipment

§ Ensure satisfaction of customer needs to the best possible way

Requirement Skillset:

§ A high school diploma or equivalent degree and/or at least 1-3 years of experience in the said field or in any related area

§ Familiarity with various practices, concepts, and procedures of the field gives you an added advantage

§ High level/degree of creativity

§ A good experience in sales activities

§ A fair knowledge about the use of computers

§ Excellent customer skills

§ Effective communication skills

§ Effective management skills

§ Ability to thrive effectively under pressure

§ Self – motivated individual with the ability to multitask

§ Excellent presentation skills

§ Good problem solving and people skills

§ Result oriented and driven

Job Type: Full-time

Salary: Up to ₹15,000.00 per month

Benefits:

• Provident Fund

Schedule:

• Day shift

Supplemental pay types:

• Yearly bonus

Ability to commute/relocate:

• Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (Required)

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• total work: 1 year (Preferred)

• Customer service: 1 year (Preferred)

Language:

• English (Preferred)

• Hindi (Preferred)

Work Location: In person

Speak with the employer

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