Customer Service Executive

Job Description
BPO in Ahmedabad, We are hiring a customer service executive to manage customer queries and complaints. You will also be asked to process orders and modifications, and escalate complaints across a number of communication channels.
To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers. Customer service executives help customers with complaints and questions.
Give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales.
Job Details

Hiring Organization
Talish Solutions

Post Name
Customer Service Executive

Qualification
High School Diploma

Industry
Private

Employment Type
Full Time

Work Hours
8 Hours

Salary
12000/- To 18000/- Per Month

Location
Ahmedabad, Gujarat, India 38000+

About Organization
The TALISH Solution is one of the human resources providers for all the established companies; they are simultaneously in pharma, textile, FMCG, and retail plus banking &finance and other sectors.
The company has investigated deeply and analyzed the requirements of human resources for various kinds of industries multinational companies, private limited companies, and public limited companies.
Responsibilities

Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service executives.
Ensure customer satisfaction and provide professional customer support.

Skills & Requirements

Ability to stay calm when customers are stressed or upset.
Comfortable using computers.
Experience working with customer support.
Persuasive Speaking Skills. Think of the most persuasive speaker in your organization.
Empathy. Adaptability.
Ability to Use Positive Language.
Clear Communication Skills.
Self-Control. Taking Responsibility.

Benefits

Job Security.
Performance Bonus.
Corporate Discounts.
Opportunities to be Creative.
Job satisfaction.
Meeting New People.
Dental insurance.

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