Customer Service Executive

About us

With an aim to build India’s best and largest specialty consumer ecosystem,
Burgundy Brand Collective brings together teams of professionals with diverse skills to tell unique stories that we are passionate about. We collaborate with international specialty and boutique brands looking to build sustainable
“community–centric” businesses in India. The idea is to inspire and excite a new generation of like-minded, globally aware, and socially engaged Indians and tell meaningful stories by building brands based on emerging consumer needs in
India.

This idea materialized in 2012 by Avani Raheja and Samir Gadhok who began
Burgundy by introducing Royce’ Chocolate, a premium store of Japanese culinary excellency in India for the first time. Since then, we have grown to host several specialty brands under our umbrella, including Onitsuka Tiger - a leading
Japanese fashion lifestyle brand, Provenance Gifting – a marketplace of fine food and excellent gifts, Papabubble – an artistic youth-oriented global caramel candy brand and The Sunnyside Market which hosts a number of our thematic brands and incubates new retail concepts such as Wander and Good Vibes Only, to name a few.

We aim to grow manyfold and tell stories that inspire, celebrate individuality, and create memorable experiences through the best-in-class brands. Together, we wish to weave magic in meaningful brands by delivering unparalleled craftsmanship, timeless elegance, and exceptional experiences by merging art, innovation, and sustainability thereby the becoming best specialty retailer and changing the face of specialty consumerism in India.

Position – Customer Service Executive

As the Customer Service Executive, you will be responsible for managing and maintaining customer satisfaction. An outstanding customer service executive should possess a proven record of accomplishment of successful customer service and management skills. Along with the team, you will be responsible for ensuring that the customer experience delivers the brand values.

Duties & Responsibilities
• Educating customers by presenting and explaining retail products, answering queries, and helping customers make selections by building customer confidence and offering suggestions/opinions
• · Replenishing retail shelves as per store requirement
• · Managing store visual merchandising and managing customer billing and gift- wrapping
• · Maintaining the Daily/Weekly/Monthly inventory records and supporting the Store Manager in stock reconciliations
• · Maintaining a safe and healthy work environment
• · Following the cleaning and hygiene guidelines set by the store

Candidate Qualifications & Skill Requirements
• Candidate should ideally have 2- 3 years of experience in the similar profile
• Graduate in any stream. Hotel Management qualification/ course will be an added advantage.
• Experience in a retail setting will be an added advantage as well as an experience in luxury retail or hospitality
• Good written and verbal communication skills
• Ability to work well under pressure
• Flexible and works well with a team
• Ability to multitask

Reporting Manager: Store Manager

Job Location: Ahmedabad

Timeframe: Immediate

Job Type: Full-time

Salary: ₹18,000.00 - ₹23,000.00 per month

Benefits:
• Health insurance
• Provident Fund

Schedule:
• Rotational shift

Supplemental pay types:
• Performance bonus

Experience:
• Retail sales: 2 years (Required)
• Customer service: 1 year (Required)

Language:
• English (Required)

Speak with the employer
++1-XXXXXXXXXX