Customer Service Executive | DC

Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Job Purpose

Making the trade transactions in unit of Trade finance ops for the bank

Key Accountabilities

Monitoring and Processing of Trade finance export transactions as per Internal process and strictly adhering to the External & Regulatory Guidelines.

Job Duties & Responsibilities

Monitoring and Processing of Trade finance transactions
Knowledge of EDPMS/IDPMS processing.
Strengthen relations with the various stake holders and the client facing branches to resolve all queries and issues promptly.
Required Experience

Should be having capabilities to effectively handle all types of customer complaints, enquiries Queries.
Interacting with external service providers and correspondents like, beneficiary bank / issuing bank regarding any clarification with respect to Trade transactions.
Excellent Client / Customer management skills, business orientation.
Be capable to ensure smooth transition without impacting customer deliverables, to manage processes and metrics on a day to day basis,
A positive and attitude to work in a team and provide proper assistance and support to the team as required,
Capability to identify areas of risk and suggestions to mitigate
Education / Preferred Qualifications

Graduate
Core Competencies

Strategizing and Problem-solving skills
Knowledge on FEMA, managed trade finance operations with minimum experience of 1-2 years.
Knowledge of UCP 600, ISPB, URDG
Technical Competencies

Good knowledge on Microsoft applications
Overview of systems used in Trade operations
Functional Knowledge in handling SWIFTs
Work Relationship

Excellent communication skills
DBS India - Culture & Behaviors

DBS is committed to building a culture where all employees are valued, respected and their opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Expected value driven behaviors are:
Demonstrate Business Performance through PRIDE Value Based Propositions
Ensure Customer Focus by Delighting Customers & Reduce Complaints
Build Pride and Passion to Protect, Maintain and Enhance DBS’ Reputation
Enhance Self Knowledge, Skills and develop Competencies aimed at continuous improvement
Maintain the Highest Standards of Honesty and Integrity
Primary Location: India-Maharashtra-Vikhroli

Job: Others

Schedule: Regular

Employee Status:

Full-time

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Job Posting: Jul 6, 2024, 7:52:51 AM