Customer Service Executive | Infosys | Pune

Job Requirements

Job Title: Customer Service Executive

Company Name: Infosys

Location: Pune

Salary: Competitive salary range per annum

Qualification:
• High school diploma or equivalent
• 0 - 5 years of customer service experience

Job Description:

Join Infosys as a Customer Service Executive in Kolkata, West Bengal, and become an integral part of our customer support team. Whether you are a seasoned professional or just starting your career, if you are passionate about delivering exceptional customer care, we invite you to apply.

Key Responsibilities:
• Provide outstanding customer service through various channels, including chat and phone.
• Assist customers with inquiries, troubleshooting, and issue resolution.
• Maintain meticulous customer records and documentation.
• Collaborate effectively with team members to meet and exceed service targets.
• Create positive and lasting customer experiences.

Qualifications:
• High school diploma or equivalent.
• While previous customer service experience is an advantage, we welcome candidates without prior experience.
• Exceptional communication and problem-solving skills.
• Ability to excel in a fast-paced, customer-centric environment.
• Eagerness to learn and adapt to emerging technologies.
• Join Infosys and embark on a fulfilling career in customer service. We offer a competitive annual salary ranging from 2.25-4.5 Lacs per annum, based on experience and performance.

FAQs:

1Q: What qualifications are required for this role?

A: We require a high school diploma or equivalent. Previous customer service experience is advantageous but not mandatory.

2Q: What is the salary range for this position?

A: The salary for this position is competitive and will be discussed during the interview, contingent on experience and performance.

3Q: Is prior customer service experience necessary?

A: While previous experience is beneficial, we encourage individuals with various experience levels, including freshers, to apply.

4Q: What is the work location for this position?

A: The role is based in Kolkata, West Bengal.