Customer Service Executive | Tata Communications | Pune

Job Requirements

Job Title: Sr. Customer Service Executive - Customer Service Operations

Company Name: Tata Communications

Location: Pune

Salary: Competitive salary range per annum

Qualification:
• Bachelor's degree in a related field preferred
• 0 - 4 years of customer service experience

Job Description:

Join Tata Communications as a Sr. Customer Service Executive in Kolkata, West Bengal, and be part of our dedicated Customer Service Operations team. Whether you're an experienced professional or just starting your career, if you have a passion for delivering exceptional customer service, we welcome your application.

Key Responsibilities:
• Provide top-notch customer service through various communication channels.
• Address customer inquiries, resolve issues, and ensure satisfaction.
• Collaborate with team members to optimize customer support processes.
• Maintain accurate records of customer interactions and transactions.
• Strive to exceed customer expectations and contribute to a positive customer experience.

Qualifications:
• A bachelor's degree in a related field is preferred.
• While prior customer service experience is beneficial, freshers are encouraged to apply.
• Strong communication and interpersonal skills.
• Ability to work effectively in a team and adapt to evolving customer needs.
• Willingness to learn and adhere to Tata Communications' service standards.
• Join Tata Communications and embark on a rewarding career in customer service. We offer a competitive annual salary, along with opportunities for career growth and development.

FAQs:

1Q: What qualifications are required for this role?

A: We prefer candidates with a bachelor's degree in a related field. While prior customer service experience is beneficial, freshers are welcome to apply.

2Q: What is the salary range for this position?

A: The salary for this position is competitive and will be discussed during the interview process, based on experience and qualifications.

3Q: Is prior customer service experience necessary?

A: While previous experience is advantageous, we encourage candidates with varying levels of experience, including freshers, to apply.

4Q: Where is the location of the job?

A: The job is based in Kolkata, West Bengal.