Customer Service Executive( WFM - EXp in international Voice )
- Category: Work from home Jobs
- Location: Chennai, Tamil Nadu
- Job Type: Full Time / Part Time
- Salary: Estimated: $ 20K to 35K
- Published on: 2025/09/24
Full job description
Role: Customer Support Executive
Location: 2-3 months training will be imparted about Product in the DAY SHIFT from +.30 am to 6.30 pm at the office at Neelankarai, ECR, Chennai , then work-from-home set up
Shift Timings: Night shifts From 3:30 PM to 12:30 AM or From 6:30 PM to 3:30 AM IST for WFM setup
Role & responsibilities
Handle customer support emails, chats, and calls for USA, UK, and France.
Assist with customer inquiries, complaints, escalations, and delivery-related issues.
Manage order placement, tracking, cancellations, and returns.
Follow up with customers to resolve issues and ensure satisfaction.
Call abandoned customers, convince them, and drive sales (sales targets will be assigned).
Handle and respond to customer reviews on Trustpilot and Amazon.
Work closely with the sales team and make outbound calls when required.
Preferred candidate profile
Experience in customer support (handling international customers is a plus).
Strong communication skills in English (French is an advantage).
Experience with Shopify is preferred.
Ability to handle complaints, escalations, and customer retention calls.
Comfortable working night shifts and meeting performance targets.
Growth & Benefits:
Career advancement opportunities with incentives for high performers.
Hands-on training and professional development support.
Job Types: Full-time, Permanent
Schedule:
Night shift
Work Location: Remote
Speak with the employer
++1 +344+07014
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