Customer Service Executive(Night Shift)

Profile: (CS) Customer Service.

Job Description:

The Customer Service Representative attracts potential customers by answering property and service questions, suggesting information about properties and services we provide. Process the details and fulfill customer inquiries to ensure customer satisfaction.

Customer Service Associate Responsibilities:

Maintaining a positive, empathetic, and professional attitude toward customers always.
Responding promptly to customer inquiries.
Communicating with customers through phones.
Acknowledging and resolving customer complaints.
Knowing our properties and services we provide inside and out so that you can answer questions.
Processing applications, and requests.
Keeping records of customer interactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Provide accurate, valid, and complete information by using the right method.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.
direct requests and unresolved issues to the designated resource
communicate and coordinate with internal departments
Follow communication procedures, guidelines, and policies
Customer Service Associate Requirements:

High school diploma, general education degree, or equivalent.
Ability to stay calm when customers are stressed or upset.
Comfortable using computers.
Experience working with customer support.
knowledge of customer service principles and practice
Key Skills and Competencies

Personal skills & listening skills
communication skills- verbal and written
problem analysis and problem-solving
attention to detail and accuracy
customer service orientation
Perks and Benefits

· CTC as per Company Standard

· Provident Fund

· Medical Insurance

· Yearly Bonus based on Performance

· Yearly appraisal

· Paid Vacation and Sick leaves

· Paid Holiday

Salary offered - Between 20,000 to 25,000 per month

Please apply only if you are ok with the salary.

Note - It's a fixed night shift role.

Both Male and Female can apply.

Fluent English is mandatory.

Work location - Lower Parel.

Work time - +.30pm to 6.30am

Please share your resume at ++1-XXXXXXXXXX

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

Health insurance
Paid sick time
Provident Fund
Schedule:

Fixed shift
Monday to Friday
Night shift
US shift
Supplemental Pay:

Performance bonus
Language:

English (Preferred)
Hindi (Preferred)
Work Location: In person