Customer Service Intern

and abuse in their organizations. Our collaborative R&D teams use Serverless AWS technologies to build our SaaS platform and tackle strategic business challenges, creating highly impactful solutions for today and for our future to support Modern Governance.
Key Responsibilities:
• Design, develop, and maintain robust, scalable, and performant web applications using Ruby on Rails.
• Write clean, efficient, and well-tested code following best practices and coding standards.
• Collaborate with cross-functional teams to define project requirements and deliver features on time.
• Participate in code reviews and provide constructive feedback to ensure code quality and maintainability.
• Troubleshoot and resolve issues related to application performance, security, and scalability.
• Continuously improve the application architecture and optimize existing codebase.
• Stay updated with the latest trends, tools, and technologies in Ruby on Rails development and apply them to enhance our applications.
• Work closely with frontend developers to integrate backend functionalities with the user interface.
• Assist in the deployment and maintenance of applications in production environments.
• Write and maintain technical documentation for projects and features.
Required Skills/Experience:
• Bachelor’s degree, preferably in Engineering, with 8-12 years of experience in IT field.
• At least 6 years of relevant experience as a Ruby on Rails developer with a strong portfolio of leading projects.
• In-depth knowledge of Ruby language and the Rails framework, including best practices and conventions.
• Proficiency in front-end technologies like HTML, CSS, and JavaScript, and their integration with Rails applications.
• Experience with relational databases like PostgreSQL, MySQL, or similar.
• Solid understanding of RESTful APIs and web services.
• Knowledge of programming languages like Scala, Python, Java, or Node.js.
• Strong problem-solving and analytical skills, with the ability to identify and resolve complex issues.
• Familiarity with testing frameworks for writing unit tests and integration tests.
• Knowledge of Agile/Kanban methodologies and experience working in an Agile development environment.
• Excellent communication and collaboration skills, with the ability to work effectively in a team.
• Experience with frontend frameworks/libraries like React, Vue.js, or Angular.
• Familiarity with cloud platforms like AWS, Azure, or Google Cloud Platform.
What Diligent Offers You
• Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
• We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
• We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
• Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.
Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.
Headquartered in New York, Diligent has offices in Washington D.C., Baltimore, London, Galway, Budapest, Vancouver, Bengaluru, Munich, and Sydney.

We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including *** stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or ****** orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com.
To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.
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ThePetNest


Customer Service Intern
ThePetNest • Noida, Uttar Pradesh • via LinkedIn
24 hours ago
Full–time
Apply on LinkedIn
Job description
Company Description

Welcome to ThePetNest, a trusted leader in the Indian pet care market. Our use of innovative technologies has transformed the unorganized pet care market, offering services like Grooming, Insurance, Veterinary, Relocation, Adoption, Walking, and Boarding in 35+ cities across India. As a bootstrapped and profitable company, we are committed to innovating the pet care market and becoming a global leader. Join us in our mission to ensure every pet is happy, healthy, and loved.

Role Description

This is a full-time remote role for a Customer Service Intern at ThePetNest. The role involves handling customer support queries, ensuring customer satisfaction, maintaining phone etiquette, and delivering excellent customer service on a daily basis.

Qualifications
• Customer Support, Customer Satisfaction, and Phone Etiquette skills
• Customer Service and Customer Experience skills
• Experience in dealing with customer queries and providing solutions
• Strong communication and interpersonal skills
• Ability to work independently and remotely
• Attention to detail and problem-solving abilities
• Knowledge of pet care industry trends is a plus
• Currently pursuing or completed a degree in a relevant field