Customer Service Officer

WILL:

Report to the COO of Bet Right, working alongside the Head of Market Making and Digital Operations
Advocate on behalf of our clients
Attend to calls/live chats/emails from clients in an open, friendly manner
Ensure that you are up to date with the sports/race wagering landscape
Collaborate effectively across teams whilst advocating for our clients
Work with the Operations team to establish, update and maintain a promotional calendar for all relevant sports markets
Contribute to the creation, maintenance and compliance of all creative assets for owned, paid and earned media
Ensure adherence to policies and procedures in accordance with corporate governance and legal/compliance requirements
Stay up-to-date with new industry and marketing trends, new channels, partners and strategies for potential incorporation into BetTube’s Growth programme
Help to build a culture that aligns with BetTubes’ Mission


HAVE:

Minimum:

1-3+ years experience in customer service and/or marketing
Strong interpersonal and stakeholder management skills
Excellent written and verbal communication skills
An ability to work independently and hit the ground running


Preferred But Not Required:

Experience working in a start-up or early stage technology-enabled business
Experience working with wagering and sports businesses
ARE:

Passionate about fast growing, tech-enabled businesses
Proactive, ambitious, and responsible: you take ownership of your work
Comfortable delivering value in dynamic and ambiguous environments
Comfortable communicating challenges to senior management and enlisting support when needed
A strategic thinker, with the ability to also roll up your sleeves and execute on near-term goals
Be a proactive, motivated individual who is always thinking outside the box and looking for ways we can better serve our clients
Comfortable with a flexible working roster across all 7 days of the week
Why work at Bet Right?

The opportunity to partake in the growth of a new wagering operator that is determined to challenge the perception of what it means to be a bookmaker
The opportunity to learn directly from experienced industry professionals
Energised start-up culture, where you will observe the direct effect of your work on company outcomes

Who are we?

Founded in 201+, Bet Right is a brand of BetTube Corporation began based on data analytics, machine learning and AI and went on to build an online platform that provided a better and improved wagering entertainment solution than what was readily available in an outdated market. Bet Right, a subsidiary B2C brand of BetTube, then launched two years later in 2021 and brought its wagering entertainment solution to the Australian public