Customer Service Officer - Quoter

Join us and experience Bunnings from the other side of the counter!
What’s in it for you when you’re part of our team:
Team discount at Bunnings and other Wesfarmers brands including Kmart
Access to over 100+ exclusive team member benefits across health, shopping, travel and stay, wealth, work and leave
12 weeks paid parental leave, regardless of gender
Fun stuff like annual festive gifts, discounted food and drinks at our Bunnings Cafe, and travelling store team member opportunities
We’re genuinely invested in your career and no matter where you start with us, that pathway is yours to build
About the role:
We are looking to recruit a Customer Service Officer to support our Commercial Building division. This exciting role of Customer Service Officer will be reporting directly to the Customer Service Team Lead based in either Orange or Rhodes location.

As unique as this role is, we also require an exceptional problem solver, who has the potential to make a real genuine difference by putting our team and customers always first. Being an inspirational team member who has pragmatic thinking and thrives in a fast pace environment. Being responsible for the day-to-day sales support of the commercial sales team, whist ensuring the highest level of customer service in the network is maintained. You will have sound in-depth building / construction & supply chain knowledge and experience paired with excellent influence skills that enable the team to thrive while ensuring continuous success & development of our commercial strategies.

What’s involved:
Process Purchase Orders for our Volume Clients
Contribute to a great team culture
Be the conduit between our customer service teams & order fulfilment sites
Build strong relationships with all Internal stakeholders
Support accurate orders for our account management teams
Work with our CRM system stakeholders to ensure all interactions are delivered through this system to become one point for our customers
Listen & action customer feedback to improve overall customer service experience whilst supporting the relationship and retention of our customer base
Identify performance issues and coach team members
Address accuracy & attention to detail regularly
Meet key performance indicators including all process and procedures
You’ll need:
Territory Qualification or similar would be ideal
Building / Construction knowledge
Strong previous leadership experience
Strong Admin Skills
Strong attention to detail
Be open to coaching and supportive feedback
Excellent telephone manner
Good verbal and written communication skills.
Resilient with the ability to problem solve
Open to new and work within a continuously improving environment
Customer-focused; responsive to customer needs.
A strong desire to keep up to date with the latest trends in the whole of house offer and developments in building products and material supply requirements in construction.
Strong planning & organising skills
Computer literacy with Microsoft Suite and Salesforce
You’ll be part of a workplace where you’ll feel like you belong.
Bunnings strives to ensure everyone is treated fairly and our team are committed to supporting you at any stage of your recruitment journey. Be sure to let us know if you require an adjustment and we can provide the most appropriate support for you. Contact us at
jobs@bunnings.com.au
and a member of the team will be in touch.
About Us
Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand. We're a major supplier to project builders, commercial tradespeople and the housing industry operating from a network of stores, trade centres, frame and truss sites and online.
By joining our passionate and diverse team, you'll have the opportunity to grow, develop, have fun and make a positive difference – to our customers and the communities where we live and work. If you’re ready to roll up your sleeves and build something great together, apply today.

Please note if you are offered a role with us, background checks may be required. This can include police, employment and qualification checks. If a police check search returns a criminal record, Bunnings will assess whether the record impacts your ability to perform the key requirements of the role.