Customer Service Officer - Takanini Auckland

Customer Service Officer - Takanini Auckland NZ

Attractive pay + super + CSR benefits!
Genuine career progression and training provided!
Diverse and Inclusive team!
Park available on site!
About the role

As the Customer Service Officer, you will be reporting to the National Customer Service Manager and will play an essential role in representing our business! Customers are the key to our continued success, and this role will assist our team in providing an excellent customer experience every time!

In this role you will:

Provide customer service via phone and email in a DC environment.
Process and manage customer orders accurately using SAP, including high-volume data entry.
Support sales and customer enquiries, keeping customers informed of order updates.
Ensure compliance with Chain of Responsibility requirements and assist with general admin duties as needed.
Your hours are Monday to Friday, 8:00 am to 4:30 pm.

About you:

Customer service experience, exceptional written and verbal communication skills, and strong attention to detail with accurate data entry abilities are essential.
Comfortable working with high-volume data entry.
Basic Microsoft Office skills.
Pricing or quotation experience is a bonus.
At CSR, we're building a better future together.

We are a family of 2,600 people across Australia and New Zealand, and we are all collaborating every single day towards a shared purpose - 'Building solutions for a better future'. As a leading Australian Manufacturing business, we're at the forefront of developing innovative, sustainable, and high performing building products and systems.

At CSR, we put people first. We are committed to creating a safe, respectful, supportive, and inclusive working environment that enables everyone to feel valued, grow and truly thrive. We are committed to providing equal opportunity for everyone and welcoming people of all backgrounds, identities, experiences, abilities, and life stage.

What we offer

We strive to support your professional and personal growth. Here are some of the perks you'll enjoy as part of the CSR team:

Attractive hourly rate and benefits, including access to exclusive discounts and offers.
Supportive and collaborative culture that fosters innovation and inclusion. You'll be surrounded by talented colleagues who are passionate about their work and committed to helping each other succeed.
Care and wellbeing offer includes up to 14 weeks of paid parental leave, 52 weeks of superannuation payment, and access to an employee assistance program.
Rewarding career with on-the-job learning, development, and upskilling opportunities within and across our brands
How to apply

Just click on the Apply for this job button.

We encourage you to apply even if you don't meet 100% the requirements. If you're passionate about making a positive impact and you see yourself in this role, we'd love to hear from you!

To find out more about us, visit www.csr.com.au


We have a strong commitment to workplace, health and safety and the wellbeing of our people. Successful candidates will be required to undertake a pre-employment medical including drug and alcohol screening and a background check.