Customer Service Officer - Wetherill Park

At CSR, we're building a better future together.

We are a team of 2,600 people across Australia and New Zealand, and we are all collaborating every single day towards a shared purpose - 'Building solutions for a better future'. As a leading Australian Manufacturing business, we're at the forefront of developing innovative, sustainable, and high performing building products and systems.

At CSR, we put people first. We are committed to creating a safe, respectful, supportive, and inclusive working environment that enables everyone to feel valued, grow and truly thrive. We are committed to providing equal opportunity for everyone and welcoming people of all backgrounds, identities, experiences, abilities, and life stage.

About the role:

CSR are looking for a Customer Service Officer who's passionate about helping people and creating positive experiences to join our team based in Wetherill Park. Reporting to the Customer Service Manager, you'll be a key representative of our business and play an important part in ensuring every customer feels supported and valued.

This role is ideal for someone who enjoys working with a diverse range of people, thrives in a team environment, and takes pride in delivering great service.

What you will be doing:

Deliver friendly, responsive customer service via phone and email
Accurately process customer orders in a timely manner
Use your product knowledge to provide helpful sales support
Keep customers informed with clear and proactive updates
Ensure compliance with Chain of Responsibility requirements for order configuration and transport
Contribute to team tasks and additional duties as needed
What you will bring:

Customer service experience
Strong communication skills
A high level of attention to detail and accurate data entry skills
What we offer

We strive to support your professional and personal growth. Here are some of the perks you'll enjoy as part of the CSR team:

Supportive and collaborative culture that fosters innovation and inclusion. You'll be surrounded by talented colleagues who are passionate about their work and committed to helping each other succeed.
Care and wellbeing offer includes up to 14 weeks of paid parental leave, 52 weeks of superannuation payment, and access to an employee assistance program.
Rewarding career with on-the-job learning, development, and upskilling opportunities within and across our brands
How to Apply:

Just click on the Apply for this job button.

We encourage you to apply even if you don't meet 100% of the requirements. If you're passionate about making a positive impact and you see yourself in this role, we'd love to hear from you!

To find out more about us, visit www.csr.com.au