Customer Service Representative

Omnie is seeking a highly motivated and experienced Customer Service Representative to join our team. As a Customer Service Representative, you will play a crucial role in ensuring customer satisfaction and fostering positive relationships with our valued clients. In this role, you will be responsible for providing exceptional client support while leveraging your expertise in ecommerce and process improvement.

Responsibilities:

Utilize expert knowledge ecommerce & CRM platforms to assist customers with their order placement, service inquiries and ongoing support needs.
Handle customer inquiries and concerns through various channels, including phone calls, live chat, emails.
Provide accurate, timely information to customers regarding account status, progress reports and refunds.
Collaborate with internal teams to ensure efficient and seamless order processing.
Troubleshoot and resolve customer issues effectively, demonstrating empathy and professionalism at all times.
Implement changes that enhance the overall customer experience.
Utilize the CRM system to provide personalized support and recommendations.
Communicate suggestions for product enhancements or service improvements.
Maintain detailed records of customer interactions, inquiries, and resolutions in our CRM
Build and maintain strong relationships with clients, understanding their unique needs
Stay up to date with product/service knowledge, industry trends, and best practices.
Collaborate with cross-functional teams to address customer feedback.
Requirements:

Proven experience (3+ years) as a Customer Service Representative or similar role, in an ecommerce or online retail environment.
In-depth knowledge of Shopify and other ecommerce platforms, including order management, inventory control, and payment processing.
Strong understanding of logistics and supply chain management, with the ability to track shipments and resolve delivery issues.
Exceptional communication skills, both written and verbal, with a friendly and professional demeanor.
Excellent problem-solving and decision-making abilities, with a focus on finding practical and efficient solutions.
Ability to handle multiple tasks simultaneously and prioritize workload effectively.
Proficiency in using CRM systems and other customer service tools.
Ability to work independently and as part of a team, with a positive attitude and willingness to learn and adapt.
Strong attention to detail and organizational skills, ensuring accurate and timely follow- up with customers.
Experience in process improvement and the ability to identify areas for operational efficiency.
Qualifications:

Proven experience as a Customer Service Representative or similar customer support role.
Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers.
Strong problem-solving skills and a proactive approach to resolving issues.
Proficiency in using CRM software and other customer service tools.
Ability to multitask, prioritize, and manage time effectively in a remote work environment.
Empathetic and patient demeanor with a customer-centric mindset.
Education and Experience:

High school diploma or equivalent required; additional education or certification in customer service or related fields is a plus.
Schedule:

Monday - Friday / +AM-5PM PST

Job Type: Full-time

Pay: $21.00 per hour

Expected hours: 37.5 per week

Benefits:

Casual dress
Dental care
Paid time off
Wellness program
Schedule:

Monday to Friday
Experience:

Customer service: 5 years (preferred)
Work Location: Remote