Customer Service Representative

Location
A-15, Ajmer Rd, Vidyut Nagar B, Vidhyut Nagar, Jaipur, Rajasthan 302021, Jaipur, Rajasthan
 
Benefits
Pulled from the full job description
Health insurance
Cell phone reimbursement
Provident Fund
 
Full job description
Key Responsibilities:

Schedule and manage appointments and meetings between clients and the internal management team.
Act as a communication bridge between clients and internal stakeholders, ensuring smooth information flow.
Track and follow up on all scheduled interactions, ensuring all parties are informed and prepared.
Maintain detailed records of communications, meeting minutes, and action items.
Coordinate calendars using scheduling tools (Google Calendar, Outlook, Calendly, etc.).
Handle last-minute changes and rescheduling requests professionally and efficiently.
Support general operational functions related to client servicing and internal coordination.
Maintain high levels of confidentiality and professionalism in all interactions.
Provide timely reports and updates to the senior management team.
Requirements:

Bachelor’s degree in Business Administration, Operations, or related field.
Prior experience in operations, executive assistance, or client coordination preferred.
Excellent spoken and written English communication skills.
Proficiency in scheduling tools and productivity software (MS Office, Zoom, Google Workspace, Slack, etc.).
Strong organizational and time-management skills.
Comfortable working in a night shift (US time zone).
Ability to handle sensitive information and maintain confidentiality.
A proactive, solution-oriented mindset with attention to detail.
Job Type: Full-time

Pay: ₹10,742.71 - ₹35,000.00 per month

Benefits:

Cell phone reimbursement
Health insurance
Provident Fund
Schedule:

US shift
Experience:

Customer relationship management: 2 years (Required)
Language:

English (Required)
Location:

Jaipur, Rajasthan (Required)
Work Location: In person