Customer Service Representative
- Category: Customer Care
- Location: Mumbai, Maharashtra
- Job Type: Full Time / Part Time
- Salary: Estimated: $ 24K to 35K
- Published on: 2025/09/20
Requirement: Minimum 6 months of experience in customer service
Responsibilities:
Respond to customer queries in a timely and accurate way, via phone, email or chat
Identify customer needs and help customers use specific features
Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
Update our internal databases with information about technical issues and useful discussions with customers
Monitor customer complaints on social media and reach out to provide assistance
Share feature requests and effective workarounds with team members
Inform customers about new features and functionalities
Job Type: Full-time
Salary: ₹20,000.00 - ₹25,000.00 per month
Schedule:
Day shift
Night shift
Ability to commute/relocate:
Chandivali , Mumbai - 400076, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Experience:
Customer service: 1 year (Preferred)
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