Customer Service Representative

Fresher and Experience both can apply,

Only accepting Walk-In applicants between:

10 AM to 4 PM, Monday to Saturday

Continuum Global Solutions

3rd floor, ‪Brilliant Platina Building, ‪Scheme No.78,

‪Near Naksharta Garden, Indore, M.P, India - 452010

Primary Responsibilities:
• Responsible for providing support to business operations such as data capture & analysis of Voice Clippings.
• Based on US live calls intent, enters caller queries/concerns by inputting alphabetic and numeric information.
• Develops understanding on trained client applications.
• Based on intent, should be able to route calls.
• Willingness to work in 24*7 shifts (mostly night shift).
• Good understanding on US accent and process data accurately.
• Excellent comprehension skills.
• Analysis of customer voice clippings/snippets/intents.
• Operating workflow in areas like payments, complaint, changes and cancellation.
• Analyzing customer intents and catering the workflow in smallest possible response times.
• Maintaining the client Service level agreement and achieving quality targets with respect to daily audits.
• Working on intent analyst desktop tool with process interactions.
• Logical problem-solving skills and ability to multi-task.
• All other duties as assigned.

REQUIRED EDUCATION AND EXPERIENCE
• Minimum High School Diploma / (GED) / Secondary School GCSE
• Entry level job with little or no prior relevant work experience
• Preferred Experience in customer facing role
• Must be able to speak, read, write, and understand the primary language(s) used in the workplace
• Capable of working well under pressure and meeting strict deadlines
• Strong interpersonal, written and oral communication skills including telephone etiquette
• Must be able to pass a Background Check

PERKS & BENEFITS
• Highly Competitive Salary
• Stable Full-Time Employment
• Insurance & Other Company Benefits.
• Career & Professional Growth Opportunities