Customer Service Representative

Customer Support Executive

We are looking for an experienced Customer Support Executive to be responsible for engaging with key customers by building and preserving trusting relationships.
The customer relationship manager will constantly identify opportunities to grow the customer base and build positive relationships with new clients. You should also be strategic and analytical when finding solutions to problems to ensure maximum client satisfaction.

as a Customer Support Executive , you should possess excellent communication skills and maintain the core values of the organization. You will conduct quality assurance surveys to determine customer satisfaction and use the findings to improve on areas of complaint. Ultimately, an outstanding customer relationship manager will work closely with sales , accounts ,Repair Team to ensure that all staff preserves relationships with clients.

ABOUT US
WeHear is India’s first hearing care company developing the products to make your day to day hearing habits more ear-health friendly.
Our main goal is to be the pioneer of hearing care community & provide ear-health friendly hearing solutions powered by our technologies.

Customer Support Executive Responsibilities:
Building and maintaining profitable relationships with key customers.
Overseeing the relationship with customers handled by your team.
Resolving customer complaints quickly and efficiently.
Keeping customers updated on the latest products in order to increase sales.
Expanding the customer base by upselling and cross-selling.
Understanding key customer individual needs and addressing these.
Knowing your competition and strategizing accordingly.

Customer Support Executive Requirements:
A bachelor’s degree in administration or a related field.
A minimum of 1 years experience.
Excellent interpersonal and communication skills.
Proficient in Word,Excel,PowerPoint.
Superior product knowledge.
Maintain a positive attitude focused on customer satisfaction