Customer Service Representative

  • Category: Customer Care Executive
  • Location: Mumbai, Maharashtra
  • Job Type: Full Time / Part Time
  • Salary: Estimated: $ 16K to 19K
  • Published on: 2025/09/20

Greeting of the Day!!!
Urgent opening for international voice process for 1st party collections process, we are looking for young and dynamic professionals wanting to make their careers or to take their careers to the next level.

Job Role- Customer Relationship Associate (CRA)
Salary range- 2.37 lpa to 4.20 lpa

Job description
Keep track of assigned accounts to identify outstanding debts
Collect payments on past due bills
Negotiate payoff deadlines or payment plans
Handle questions or complaints
Investigate and resolve discrepancies
Update account status and database regularly
Adhere to the policies according to the SOP
Ability to work in rotational shifts (US) 5:30pm to 10:30am

Eligibility
Minimum HSC(12th) or equivalent from a recognised board
Proficiency in English language (verbal and written)
Should be a resident in Mumbai (western line preferred)
• *Fresher or experienced candidates from any industry can apply with willingness to work and make careers in the BPO industry

Job location – Bhayander West (Mumbai)

Benefits
-Work with a leading and established BPO in the industry
-Transport facilities
-Monthly performance based incentives
-PF(optional) and medical cover
-Good pay for Overtime (upon process requirement


Company Name: Epicenter

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