Customer Service Representative

Job details
No matching job preferences
Job type
Full-time
Shift and schedule
Morning shift
Day shift
Monday to Friday
Benefits & Perks
Provident Fund
Benefits
Pulled from the full job description
Provident Fund
Full Job Description
BEAUTEX INDUSTRIES PVT LTD

CUSTOMER SUPPORT EXECUTIVE : H2H

Name of the Position :Happy to Help Executive (Customer Support Executuive)

Location for the Position : Mumbai , Pune , Delhi and Chandigarh

Gender : Female only

Number of Positions : Each Location 1 Total 2

Experience : 6 Months to 2 years

Package : 1,80,000 LPA to 3,00,000 LPA

Roles and Responsibilities :

* Identifying new Opportunities

* Supporting Sales & Development department

* Escalating any complaints

* Updating Database

* Manage large amount of incoming calls

* Generate Sales Leads

* Identify and assess customer needs to satisfaction

* Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

* Follow communication procedures, guidelines and policies

* Resolve customer complaints via phone, email, mail or social media

* Escalating Issues to Senior Sales Department if remains unresolved more than 2 to 3 weeks

* Working According to the TAT of the Call Time

* Generating Maximum Leads in a day and Reporting to Relationship Manager all the

Lead Counts on Email Everyday Before Leaving

Skills Required : Enthusiasm , Problem Solving Attitude , Productive Work , Effective Leads , Market Research , Market Trends , Social Media Management , Good Written and Verbal Communication , Good Typing Speed , Excellent Fluency in Languages , Effective Soft Skills Excellent Communicartion on call.

Job Type: Full-time

Benefits:

Provident Fund
Schedule:

Day shift
Monday to Friday
Morning shift
Supplemental pay types:

Performance bonus
Work Location: One location

Hiring Insights
Application response rate: 54%

Hiring 2 candidates for this role

Job activity
Posted Just posted