Customer Service Representative

Job Summary:

We are looking for a highly skilled Customer Service Representative to join our team and handle customer queries effectively. Your ability to quickly respond and implement effective solutions with our internal & external partners’ help. The ideal candidate is a quick learner who can think independently and resolve issues with a customer-first business mentality.

Designation: Customer Service Representative

Work Days & Time: Monday to Friday – 10 AM to 7 PM (IST)

Roles & Responsibility:

Manage inbound/outbound calls, emails & chats with knowledge & efficiency.
Handle customer complaints, and provide appropriate solutions and alternatives within the time limits.
Keep records of customer interactions, process customer accounts
Follow communication procedures, guidelines and policies outlined by the company.
Match the pre-defined SLA’s standard.
Take the extra mile to engage customers
Required skills:

5-7 years of proven experience in customer service in the e-commerce industry
Experience in online healthcare will be an added advantage
Graduation in any field
Strong phone contact handling skills and active listening
Strong hold on technical skills
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of concerns
Excellent English communication and presentation skills
Ability to multitask, prioritise, and manage time effectively
Excellent problem solving & analytical skills
The Benefits

Established an MNC company with excellent financial stability.
International luxury offices in Vadodara, Gujarat.
We invest in our people by providing ongoing, world-class global training.
5 days week work culture
Fast personal and career development.
International travel opportunities.
Service recognition awards.
Market-leading salary packages.
Accommodation in case of relocation
Regular social and team-building activities.
Management developed from within.
Unrivalled teamwork dynamics.
Develop groundbreaking technology.
Innovative, forward-thinking organisation.
Maternity & Paternity Benefits
Medical Insurance Benefits
About Us

Hexpress Healthcare Softech is a leading IT healthcare services provider based in Vadodara. We belong to the same group as Hexpress Healthcare Limited, a leading online healthcare provider based in London. We supply patients with health solutions and medical advice across multiple countries worldwide, continuously expanding into new markets. We were the first to provide an online consultation and prescription service, allowing our customers to safely order and receive medication from their homes. The Hexpress Healthcare group incorporates trusted brands such as HealthExpress, euroClinix and 121doc.

Hexpress Healthcare has been at the forefront of innovation in the e-health sector since our launch. Patient safety has always been one of our top priorities to guarantee service excellence. We combine excellent industry expertise with technical know-how and work closely with several medical and data protection regulators.

We have always set ourselves apart through the quality of our service. All our staff are extensively trained in best practices, ensuring effectiveness, efficiency and professionalism when dealing with sensitive information. Hexpress is proud to work with a highly professional and fully trained team

Job Types: Full-time, Permanent

Pay: ₹45,000.00 per month

Benefits:

Flexible schedule
Health insurance
Leave encashment
Paid sick time
Paid time off
Provident Fund
Schedule:

Day shift
Fixed shift
Monday to Friday
Supplemental pay types:

Overtime pay
Ability to commute/relocate:

Subhanpura, Vadodara, Gujarat: Reliably commute or planning to relocate before starting work (Required)
Experience:

Customer service: 4 years (Required)
Language:

English (Required)
Work Location: In person