Customer Service Representative
- Category: Telecaller Jobs
- Location: Hamilton, Waikato
- Job Type: Full Time / Part Time
- Salary: Estimated: $ 23K to 24K
- Published on: 2025/09/21
We're not a just another workplace, we're a team of like-minded people striving to make a real difference to the lives of as many Kiwis as we can.
Trust is what makes us who we are. We're passionate and committed to doing the right thing and caring for each other and our customers. We work together to support our people and communities when they need us most, and that includes you. We know you're brimming with potential and so are we. Let's continue our journey together.
What you'll be doing:
As part of our 100% NZ based contact centre, you'll help our customers by assessing their needs and providing an exceptional customer experience. On an average day, you'll be taking 30+ incoming calls, having customer conversations without scripts, confidently navigating multiple IT systems and be a fountain of insurance knowledge. Typical conversations will be helping customers update their personal details, make changes to existing policies, providing personalised financial advice, taking payments and the occasional quote for new insurance policies.
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