Customer Service Representative
- Category: Telecaller Jobs
- Location: Wellington, Wellington
- Job Type: Full Time / Part Time
- Salary: Estimated: $ 19K to 20K
- Published on: 2025/09/21
Location: Wellington
Hours: 40 hours per week, Monday to Friday, 08:00 - 17:00
Reports to: Sales and Service Manager
About the Role
As a Customer Services Representative, you will be the first point of contact for our valued customers, handling inquiries, resolving issues, and delivering exceptional service promptly. Your understanding of KPIs and ability to thrive in a fast-paced environment will contribute to team goals and overall customer satisfaction.
Key Responsibilities
Handle calls, emails, and web-based inquiries within service level agreements (SLAs).
Resolve customer inquiries professionally, taking full ownership until resolution.
Communicate effectively, keeping customers informed throughout the process.
Support new and existing customers with check-in calls and follow-up on additional service requests.
Provide basic quotes for casual hires or service upgrades.
Solve problems with a solution-focused approach to enhance the customer experience.
Contribute to continuous process improvements by providing feedback and ideas.
Stay up-to-date with product knowledge, pricing, and business processes.
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