Customer Service Representative

You are a hard worker who's driven to make a difference for our customer

We are a diverse and inclusive team

Together we can create brilliant customer experiences

Do Work that Matters

As a Customer Service Representative within our contact centre you'll be the friendly voice our customers hear when the contact us. You will assist customers manage their day-to-day banking across a range of products and empathetically provide extra care to customers facing challenges meeting financial commitments. You will work across a diverse breadth of enquiries, including:

Concierge and welcome calls
Missed payments and early-intervention collections
Simple customer service enquiries


See Yourself in our Team

We currently have Casual positions available to start in October , with hours spanning across 7 days a week, from Monday to Sunday, 8am to 8pm. This is a hybrid position giving you the flexibility to work from home and the office.

We're Interested In Hearing From People Who

Genuinely care about the experience of customers
Have excellent communication skills
Have the ability to navigate new technology and computer systems
Are naturally curious, resilient, empathetic and adaptable
Have aspirations to grow their career with us


Hours and training

To be considered for this role you must have the following availability:

Provide a minimum of 10 hours availability per week, these would be split over 2 shifts
You must be available to work from our Collins Street office, once a fortnight
Outside of this, we'll do our best to accommodate your work preferences & availability
Training will commence from the start date with all new starters undergoing mandatory training for 4 weeks, 15 hours per week on Monday, Tuesdays and Thursdays - +.00am - 2.00pm
Please note, we cannot provide any time off during the training period
Throughout your training you will be fully supported with dedicated leadership and a progressive learning model. As you master your role, you'll have the opportunity to learn new skills, and progress in your career.


If this sounds like the role for you then we would love to hear from you. Apply today!

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.

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Advertising End Date: 05/0+/2024