Customer Service Representative

Visa Roots is a travel management company and a comprehensive service provider specialising in UK-related travel solutions. It offers various visa services, including student visas, work visas, visit visas, and dependent visas. We also provide support with visa consultations, document preparation, application submissions, and flight ticketing. Focusing on personalised guidance and seamless service delivery, we cater to diverse client needs with expertise and dedication.

Job Title: Front Office Customer Service Agent

We are excited to announce an immediate opportunity for a Customer Service Agent to join our dynamic team. The ideal candidate should possess excellent communication skills, a strong customer focus, and problem-solving ability in a fast-paced environment. If you are passionate about delivering exceptional service and enjoy helping clients navigate their needs, we want to hear from you!

Key Responsibilities:
• Engage with clients via inbound and outbound calls to provide expert guidance on our services, including UK visa processing, migration planning, and more.
• Deliver accurate and comprehensive information regarding our offerings, pricing, and promotions.
• Maintain a high standard of professionalism and customer service during all client interactions.
• Update and manage client data using CRM software, ensuring all interactions and appointments are recorded.
• Collaborate with our sales and marketing teams to develop and implement successful sales strategies.
• Address and resolve client inquiries and concerns pro Visa Roots mptly, ensuring satisfaction.
• Follow up with clients to encourage repeat business and build long-term relationships.
• Stay informed about industry trends, competitors, and new services offered by Visa Roots.

Requirements:
• Excellent command of English and Malayalam language.
• Proven experience in customer service, sales, or telemarketing roles.
• Strong communication and interpersonal skills with a customer-first mindset.
• Familiarity with CRM software and basic computer skills.
• Ability to thrive in a fast-paced environment, multitasking with ease.
• Positive attitude, self-motivation, and a goal-oriented approach.
• Flexibility to work shifts, including evenings and weekends as needed.

What We Offer:
• Competitive salary with performance-based incentives.
• Comprehensive training and continuous support for your career growth.
• Opportunities for advancement within our expanding company.
• Access to employee benefits, including healthcare coverage and wellness programs.
• A collaborative and dynamic work environment where your contributions are valued.

Location: Cochin, Kerala

Employment Type: Full-time, Immediate Start

We look forward to welcoming you to the Visa Roots family!