Customer Service Representative

We are seeking a customer-focused, entry-level Customer Service Representative to assist clients with navigating our software, addressing inquiries, and managing relationships with our existing customer base. This role offers significant opportunities for career development as we continue to grow.



Key Responsibilities:

Deliver a high standard of customer experience resolving service/ technical issues in a timely manner. Actively diagnose, troubleshoot and where required, engage with appropriate experts within the team for additional support
Respond to all customer interactions via a variety of channels (such as voice calls, online chat, emails, social media), and identify appropriate solutions
Assist with onboarding and compliance processes.
Provide general administrative support.
Proactively manage and maintain relationships with existing customers.
Monitor customer accounts to ensure satisfaction and identify upsell opportunities.
Own the customer relationship and communications where first contact fix is not possible, including any case management required
Make a positive impression with the customer through every interaction, including contributing successfully with team and individual goals.


Requirements:

Strong communication skills.
Eager to learn and grow in a dynamic environment.
Tech-savvy with the ability to articulate technical changes.
High level of accuracy and attention to detail.
Ability to work well under pressure.
Customer-centric attitude.
Quick software learning abilities.


Benefits:

Opportunity to work in a collaborative and supportive environment, with a focus on team culture and development.
Hybrid working.
Birthday annual leave and a $150 voucher.
Annual Training Budget - $1000 every year dedicated to your growth and development.
Additional Parental Leave Payments - We will match the government parental leave payments.
Social - we have regular social events as a team, such as dinners, events and games nights.

Application
If this opportunity sounds like the role you are looking for please send us your CV and cover letter.