Customer Service Representative

About Evolve Outdoors

Evolve Outdoors was founded in 2002 to create the highest performing hunting & fishing apparel imaginable. We are now NZAU’s leading hunt/fish business and growing fast, with our hearts set on transforming the global specialist hunting apparel industry for good.

Our goal is to build the world's most sustainably innovative hunting apparel brand by designing and making the highest-performing, longest-lasting, specialist hunting apparel, while striving to reduce our environmental impact to zero.

Our Mission:

We exist to unleash boundless wild adventures.

Our Values:

The experience is everything.

Always innovate.

Leave only trails.

Reporting to:

Customer Care Supervisor

Role Purpose:

The Customer Service representative seizes the opportunity to support our customers (retailers and consumers) with relevant, timely, accurate information and support, in a professional way that leads to improving mutually beneficial outcomes. This is achieved through being customer-centric and sales driven, a trusted point of contact who can be relied on to get it right first time, and always put our customer first. The Customer Service representative will play an active role in replying to all customer enquiries, via phone, email, live chat and any other form of external communication through to Evolve Outdoors.

Duties/Responsibilities:

This role encompasses the following functions:

Day to day perform the role of customer service coordinator – answering the phone, email responses, resolving customer enquiries.
Answering phone calls and emails from retailer partners. Making outward bound calls to retailers. Order generating, taking and processing as well as backorder management. Placing orders for customers in a timely fashion – same day turn around.
Create and develop proactive and interactive sales focused relationships with retailers in order to increase revenue for both parties.
Involvement with returns and warranties.
Success in this role will be a feature of persistent effort into building relationships and delivering industry-leading customer service over a prolonged period of time.


Required Skills/Abilities:

Excellent phone skills.
Excellent verbal and written communication skills.
Extensive knowledge of customer service procedures and principles.
Organised with high attention to detail.
Ability to resolve customer complaints and issues while maintaining a professional and calm demeanor.
Team minded player – support with training of new starters
Proficient in Microsoft Office Suite or related software.
Education and Experience:

At least three years of customer service experience required.
Previous experience in a similar role
If this sounds like you & you think you're a perfect fit for this amazing company - send through your tailored cover letter and your CV - we'd love to hear from you!