Customer Service Representative

Customer Service Representative
TSB–New Plymouth, North Island
Casual/Temporary
About 14 hours ago, from seek.co.nz
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We are looking for a Casual Customer Service Representative to support two of our TSB Branches across Inglewood and Bell Block.

Are you someone that would complement our team?

Perhaps you are a student and have the ability to spontaneously swoop in to support our team when someone is ill or on leave?
Are you retired, and love working with the public and are keen on some adhoc hours supporting and helping our incredible customers?
Or do casual on call hours just suit your lifestyle?

Being casual and on-call, means there are no fixed hours of work.

You will be the hero to the team; as you will be there to cover planned/unplanned leave across Bell Block and Inglewood branches. This would require you to have a great deal of flexibility as you may be called upon at anytime.

No weekend work is required so you can enjoy the Summer sun.

Who are you?

You will have passion for helping customers with a willingness to go the extra mile to deliver good customer outcomes and make a difference. We are a small team that cares about each other, collaborates, communicates well and takes joint accountability for delivering on our commitments.
You’ll be someone who demonstrates high attention to detail while delivering exceptional customer service and has a genuine desire to help customers and build lasting relationships. As the first point of call for our customers you’ll be confident, have a professional manner and a positive outlook.
You will be committed towards putting the needs of our customers first and have natural initiative and the ability to self-manage.

You will have:

A genuine desire to help customers
The ability to build lasting relationships with customers and your team members
An organised and positive, approach to work
The ability to thrive in a bustling environment
Have an interest in the Banking industry

What’s in it for me?

At TSB, we’re small enough to really care about our customers but big enough to have great rates, innovative products, and digital solutions. We are looking for people to help us achieve our goal of being the easiest bank to deal with.

We aim to create remarkable experiences for our people, who in turn create remarkable experiences for our customers.

By working with us, you’ll be a part of a profit for purpose organisation. We’re 100% owned by Toi Foundation, a philanthropic trust, and our annual dividends contribute to Toi’s transformational impact in our community.

We believe that we all bring something unique to our workplace and when we are encouraged to be ourselves, TSB is stronger for it. That’s why we’re committed to supporting your wellbeing, creating space for you to be your best self, both in and out of work, and enabling you to make a meaningful difference in our communities.

If you are ready to get stuck in as part of a collaborative team where you’re supported to be your best self…. Apply Now!

Applications for this position close on Sunday 27th of October at 5.00pm

For a copy of the Job Description visit Customer-Service-Representative-PD-Customer-Delivery.pdf