Customer Service Representative
- Category: Telecaller Jobs
- Location: Tullamarine, Victoria
- Job Type: Full Time / Part Time
- Salary: Estimated: $ 22K to 25K
- Published on: 2025/09/21
Customer Service Representative – Tullamarine
We're seeking Customer Service Super Stars to be a part of our engaging Customer Experience team! Dive into a culture that values people and growth, offering endless opportunities for your career.
As a Customer Service Representative, you'll play a vital role in making it easy to do business with Laminex. Reporting to a Team Leader, you'll be on a journey to handle an array of customer enquiry, which could include handling orders, tracking deliveries, addressing technical queries, and managing credits via phone, email, and webchat.
About the role:
Agile and Dynamic Approach: Ability to balance various systems and processes in a fast-paced customer service environment.
Effective Communication: Clearly communicate key information to internal teams.
Performance-Driven: Strive to achieve key contact Key Performance Indicators (KPIs) related to customer service and uphold high customer satisfaction standards.
Customer-Centric Focus: Maintain a customer-centric mindset, understanding and addressing customer needs with a solution-oriented approach.
Problem-Solving Skills: Exhibit strong problem-solving skills to efficiently resolve customer issues.
What you’ll enjoy:
Operating Monday to Friday (NO WEEKENDS!), with closure during National Public Holidays and over Christmas/New Year (guaranteed time off)
Rotating Roster – 8-hour shift between 7:30 AM and 7:30 PM, plus a half-hour lunch break
Free on-site car parking.
Access to our Experience Program, offering staff discounts, recognition, and health and wellbeing benefits
Fun team engagement activities, plus awards and rewards for outstanding performance and behavior’s
Join us on this exciting journey and help shape the future of customer service at Laminex. Send your application today!
Related jobs
-
Fundraising | Call Centre
Adflex Marketing is the job for you! We provide expert and on-going training and support We have over 20 years experience in sales and marketing We love helping people and love supporting our clients Earn a weekly income and do good at the same time ...
-
Client Support Team Member
Kieser Australia is a network of integrated Physiotherapy, Rehabilitation, and Strength & Conditioning Clinics. Our team of Physiotherapists, Exercise Physiologists, and Exercise Scientists are dedicated to providing the highest standard of care ...
-
Customer Service Representative
Alfasi Group is a recognised world leader in construction, property development and equipment hire. The company has earned recognition for undertaking large, complex projects, fostering innovation, embracing emerging technologies, and making a differ...