Customer Service Representative

Are you passionate about providing the best possible customer service?

Do you enjoy working within a friendly supportive environment?

Are you looking for a role where there are opportunities to take on higher responsibilities and further your training?

If this sounds like you.. Our team needs you!

About us:

At CTCC, we pride ourselves on delivering exceptional service to our customers. CTCC is a well established local business, providing professional call centre services to clients and their customers Australia wide. Established over 15 years ago, the CTCC continues to evolve and attract new clients. Due to recent expansion in our client base, we are looking for new staff to join our team!

About the role:

We are seeking enthusiastic and motivated Customer Service Representatives to join our dynamic team!

In this role, you will be the first point of contact for our customers, helping them with bookings, inquiries, and ensuring they have a positive experience with our services.

Are you looking for a flexible workplace? As a 24 hour call centre we are looking for people who can be available to cover a variety of shifts including nights, early morning, weekend and weekday shifts.

Key Responsibilities:

Answer incoming calls and respond to customer inquiries in a professional manner.
Process bookings efficiently, ensuring accurate information is taken.
Provide information on services, pricing, and availability.
Assist with any customer issues or complaints, resolving them to the best of your ability.
Maintain accurate records of calls and bookings in our system.
Collaborate with drivers and other team members to ensure smooth operations.
Requirements:

Excellent communication skills and a friendly demeanor.
Ability to work in a fast-paced environment and handle multiple tasks.
Strong problem-solving skills and a customer-focused attitude.
Basic computer skills.
What We Offer:

Competitive hourly rate.
Flexible work hours to suit your lifestyle.
A supportive and fun team environment.
Opportunities for training and advancement within the company.
*Please include a cover letter and current resume. In your cover letter please tell us know how you match the skills and experience required in the role.

Job Type: Casual

Pay: From $31.23 per hour

Schedule:

Shift work
Supplementary Pay:

Penalty rates
Ability to commute/relocate:

Orange, NSW 2800: Reliably commute or planning to relocate before starting work (Required)
Experience:

Customer service: 1 year (Preferred)
Work Authorisation:

Australia (Preferred)
Work Location: In person