Customer Service Representative

JOB DESCRIPTION

Job Function

:

Operations

Experience

:

6 months Exp or Fresher

Job Type

:

Full Time

Position Title

:

Customer Success Associate

Industry

:

CRM/Call Centers/BPO/ITES

Location

:

Gurgaon, India

Salary

:

As per Industry standards

Education

:

Graduates

Working days

:

6 days

Shifts

:

+hrs

PURPOSE OF POSITION

Candidate will be responsible to handle the queries and complaints from Regional Language Speaking customers.

PRIMARY DUTIES AND RESPONSIBILITIES

Understanding of Inbound Call Handling.
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Eligibility-

Average English Communication.
Should be Average on English understanding where is able to hold the conversation and Should be Fluent with the particular Language applying for (Malayalam/Bengali/Marathi/Kannada/Punjabi/Gujarati)
Candidate should be within 20 Kms from Office Location/Even if relocated.
Immediate Joiners only.
Graduate/Undergraduate both will work. (Pursuing Not Allowed)
WORK CULTURE-

6 days a week with 1 rotational off
Day shift (+-+) any + hours shift
SALARY-

Bengali- 16.5k CTC, 15.+k in hand approx.
Marathi- 18k CTC, 17.5k in hand approx.
Malayalam- 20k CTC, 1+.5k in hand approx.
Kannada- 21k CTC, 20.5k in hand approx.
Gujarati – 20k CTC, 1+.5k in hand approx.
Punjabi - 16.5k CTC, 15.+k in hand approx.
Job Types: Full-time, Regular / Permanent, Fresher

Salary: ₹18,000.00 - ₹1+,000.00 per month

Benefits:

Provident Fund
Schedule:

Day shift
Evening shift
Morning shift
Supplemental pay types:

Performance bonus
Ability to commute/relocate:

Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Required)
Education:

Higher Secondary(12th Pass) (Preferred)
Experience:

total work: 1 year (Preferred)
Customer service: 1 year (Preferred)
Language:

English (Preferred)
Hindi (Preferred)
Kannada (Preferred)
Malayalam (Preferred)
Gujarati (Preferred)
Marathi (Preferred)
Punjabi (Preferred)
Bengali (Preferred)
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