Customer Service Representative

Qualifications
Team management
Customer service
Customer support
Communication skills
Bachelor's degree
12th Pass
Full Job Description
Customer Service Associate

1 - 3 years

₹ 1,50,000 - 4,00,000 P.A.

Ahmedabad
Job description

Maintaining a positive, empathetic, and professional attitude towards customers all the times
Responding promptly to the customer's inquiries
Acknowledging and resolving customer’s complaints
Knowing our products inside and out so that you can answer the questions
Keeping records of the customer interactions, translations, comments, and complaints
Communication and coordinating with colleagues as necessary
Providing feedback on the efficiency of the customer service process
Managing a team of junior customer service representatives
Ensure customer satisfaction and provide professional customer support
Desired Candidate Profile

Product knowledge, multi-tasking
Analyzing information
Excellent verbal and written communication
Managing processes
Customer focus along with Excellent comprehension and composition skills
General consulting skills, Self-driven, motivated and task-driven individual
Perks and Benefits

Fixed Range – 15000 to 25000 pm
Overtime Allowance as per business requirement
5-day working week with 2 consecutive days off. (The off days change based on business requirements)
Rotational + hours shifts
Role: CSR Coordinator/Associate, Service and Operations

Industry Type: BPO / Call Centre

Functional Area: CSR & Social Service

Employment Type: Full Time, Permanent

Role Category: CSR & Sustainability

Education: UG: Graduation Not Required
Key Skills
Customer Service, Solving Queries, Team Management, Communication Skills, Handling Computer, Customer Care, Convincing Power, Voice Process, Night Shift, Customer Handling, International BPO

Job Type: Full-time

Salary: ₹12,000.00 - ₹22,000.00 per month

Schedule:

Evening shift
Morning shift
Night shift
Ability to commute/relocate:

Ahmedabad, Gujarat: Reliably commute or willing to relocate with an employer-provided relocation package (Required)
Education:

Higher Secondary(12th Pass) (Preferred)
Experience:

total work: 1 year (Required)
BPO: 1 year (Required)
Language:

English (Required)
Hindi (Preferred)
Speak with the employer
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