Customer Service Representative - Bilingual Spanish (Brooklyn Onsite)

Job highlights
Identified by Google from the original job post
Qualifications
A high school diploma or GED with a minimum of 2 years of customer service experience (working directly with customers solving problems); Associate degree, a minimum of 1 year of customer service experience
Must be able to work onsite only at our Brooklyn, NY location
Bilingual in Spanish with strong command of the English Language with the ability to assist customers both in English and Spanish (training will be in English)
Professional written and verbal communication skills
Commitment to professionalism and a positive customer service experience
High level of computer proficiency and strong communication skills
Thrive in a fast-paced environment dealing with all types of customers and personalities
Willing to work evenings or overnight shifts with weekend schedule availability
Benefits
This is a full-time position with full health and wellness benefits
We offer paid training, time off, and other employer perks!
Bilingual only $17 per hour – Training Wage
Bilingual only $18-1+ per hour– After Training Wage (based on shift selection) + earn weekly attendance/performance bonuses
Full health and wellness benefits Day 1 of employment
Paid time off
401(k) retirement plan + company paid life insurance
Responsibilities
In this position you will find yourself speaking with New Yorkers that need your help navigating through work orders, departments that they need to speak with, answering questions, and even handling those resident complaints professionally which can be challenging, however, once resolved it will be very fulfilling
Address incoming inquiries from NYC residents related to city-oriented issues
Maintain a professional demeanor with all customers and providing services with courtesy and patience
Creating work orders, dispatching work to specific departments, responding to routine questions, and taking and reporting complaints from the customer
Provide accurate information in a timely, professional and courteous manner
Direct requests to the appropriate department or agency for further action
Build upon knowledge through product training, interactions with support staff and quality that will enhance daily performance and call handling
Job description
Position Location: This position will require you to work onsite located at 140 58th Street Brooklyn, NY.

At Continuum Global Solutions, our vision is to be the leader in customer experience by connecting the right people with innovative solutions to deliver outstanding results. We will empower and support our employees to reach unimaginable heights while growing our business to make a global imp...