Customer Service Representative | Call Center

Once selected you should be eligible to pass through the Drug Test and Background Test

Job Title: Customer Service Representative / Call Center
Location : Honolulu HI +6813
Duration: 12+ months (possibilities of extension)
Shift timing- Monday to Friday 8:00am to 05:00pm
Position Objectives
• The Customer Service Representatives are responsible for providing quality telephone support to our customers, both internal and external to Client, supporting calls from different business offerings within the Hawaii Operations.
• They provide remote customer assistance using telephone diagnostics software for technical problems.
• They ensure Quality by following Client Call/System processes.
Key Accountabilities
• Answer customer service calls in a friendly and professional manner.
• Input customer information into a computerized database.
• Oversee the Call Activity in the Center and take ownership in closing the loop on issues. Work closely with the Service Scheduling Specialist to deliver a high level of service to our customers.
• Place CRU/Supply/Will Call orders for our customers.
• Provide timely resolution to customer complaints, concerns, and inquiries.
• Know the various business systems (FWSS, Voyageur, EMP, CAPS, OLI, ISRVE, FIC, and XPS).
• Work effectively in a team environment, meet and exceed performance targets, and perform other duties as assigned by supervisor/manager.
Candidate Requirements
• Good telephone skills and practice good interactive skills.
• Excellent oral and written communication skills.
• Ability to resolve issues under the guidance of our policies, processes, and internal controls.
• Acute attention to detail and ability to multitask effectively.
• Should be a team player and flexible to assist others when workload is high.
• Must have good PC skills and be comfortable with MS Office applications.
• Good organizational skills and the ability to work independently in high-pressure situations.
Educational Requirement
• High School Diploma/GED required.

Metasys Technologies is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, ****** orientation, gender identity, national origin, veteran or disability status.