Customer Service Representative

This is a temporary term position, working full time hours. The term duration is expected to be up to 18 months.

What you'll do:

Reporting to the Manager, Customer Service Office (CSO), this position is responsible for providing excellent frontline customer service and clerical support while promoting and administering SCIC programs in a timely, accurate, professional and courteous manner.
Answer a variety of internal/external customer questions and inquiries regarding all SCIC programs via the provincial virtual contact centre (VCC), toll free lines, walk-ins, fax and/or emails.
Maintain, administer and process customers’ contracts ensuring efficiency and accuracy.
Data capture customers’ financial and program specific information into various databases.
Contact customers and/or their authorized representative to obtain and exchange information, discuss and confirm program/contract requirements.
Interpret and validate financial information used during the data assessment process.
Electronic preparation of participant financial information for Level 1 and 2 verification files for program benefits.
Prepare, distribute, check and process adjuster work within the customer system, as assigned by Field Supervisor and/or CSO Manager.
Resolve problems associated with customers’ Crop Insurance claim and/or AgriStability application.
Complete clerical duties such as correspondence, reports, batching, mail, electronic and manual filing, supply need identification and requisition, as required.
Participate as a member of the sales team for the annual sales of the Crop Insurance program.
Mentor and assist less experienced staff in the CSO.
Multitask working with multiple customer files, phone calls, walk-in traffic and interruptions while maintaining customer confidentiality.
Maintain a clear understanding of computer work; data entry, computer program knowledge and use.
Qualifications:

To be successful in this position you will need a grade 12 diploma, supplemented with, a minimum, one-year experience providing frontline customer service.
Knowledge of Saskatchewan agriculture with ability to have conversations with customers about their farming operations.
Communication skills with the ability to effectively share information, listen actively, and respond empathetically to customer inquiries and concerns.
Self-motivated, with the ability to manage multiple workflows, responding to customer needs and providing timely follow-up.
Mathematical skills with the ability to complete simple calculations.
Computer literacy with knowledge and experience with a variety of computer applications such as Microsoft Word, Excel, and Outlook.
Should the successful candidate participate in the Crop Insurance or AgriStability Programs, their account must be in good standing.
A criminal record check is required.