Customer Service Representative- CSR
- Category: Telecaller Jobs
- Location: Surat, Un-Surat, Gujarat
- Job Type: Full Time / Part Time
- Salary: Estimated: $ 20K to 29K
- Published on: 2025/09/25
PROPVIVO is a next-generation Property Management company based in Surat. Our mission is to build a new paradigm in Community Association Management by setting new industry benchmarks while nurturing great communities.
Role Description
This is a full-time on-site role for a Customer Service Representative (CSR) at PropVIVO in Surat. The CSR will be responsible for assisting customers, addressing inquiries, resolving complaints, and ensuring customer satisfaction on a day-to-day basis.
Working Hours: Night Shift (Monday-Saturday)
Job Type: Onsite (Surat, Gujarat)
Qualifications
• Customer Service Representatives and Customer Support skills
• Customer Satisfaction and Customer Experience skills
• Excellent communication and interpersonal skills
• Bachelor's/master’s in business, Hospitality, Sales, Marketing (or similar)
• Strong attention to detail and organizational skills
• Previous experience in customer service roles is a plus
• Knowledge of property management or real estate is beneficial
• Clear, empathetic, listens well (English proficiency essential)
• Manages tasks like a maestro.
• Team Player: Collaborative, supportive, shares ideas
• Adaptable: Thrives on change, embraces new tech/laws/markets
Responsibilities
• Portfolio management
• Vendor management
• Community interaction
• Operational collaboration
• Board meeting preparation
• Customer interaction
Benefits
• Growth Opportunity
• Health Insurance
• Supportive Environment
• Paid Leaves
• Career Development
• Referral Bonus
• Star Performer Bonus
• Competitive Compensation
• No formals
• Occasional Parties
• Delighting Customers: Going the extra mile can lead to additional earnings and positive recommendations
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