Customer Service Representative I

Profile insights
Here’s how the job qualifications align with your profile.
Skills

Microsoft Excel
(Required)

Computer skills
(Required)

Typing
(Required)
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Do you have experience in Microsoft Excel?
 
Job details
Here’s how the job details align with your profile.
Pay

$35,500 - $40,000 a year
Work setting

Office
 
Full job description
At Luxor, we cultivate a culture of innovation and forward-thinking that our employees thrive in, and this mindset is reflected in our products. As a manufacturer of cutting-edge workspace solutions for commercial, educational, industrial, and various other markets, we consistently develop functional, value-driven products. Our workspace furniture solutions are designed to foster a healthy and collaborative work environment.


Pay Range: $35,500 to $40,000

Job Summary
Provides service to customers including product and service information, and by resolving product and service problems. This position interacts constantly with Luxor customers, industry end-users, and other internal departments to understand and clarify a customer’s request or complaint, determine the cause, select and explain the best solution to complete the request or resolve the complaint, and follow up to ensure resolution. Understands issues daily and works to resolve root causes to promote better customer experiences.

Job Responsibilities
Essential Duties:

Positively manage and respond to customer service phone calls and emails
Quickly provide information to customers about products and services
Work within company computer programs, including ERP and CRM
Process replacements, return authorizations, freight claims, and carrier requests
Accurately calculate appropriate freight quotes based on options available
Work closely with Sales and Quality departments
Consistently maintain customer portals
Promptly forward customer referrals to Sales team

Other Duties and Responsibilities:

Develop vast knowledge of products and parts
Understand customer specific requirements
Other tasks and requirements that may occur in the general course of busines

Skills and Abilities Required:

Customer focused
Strong written and verbal communication skills
Intermediate typing and general computer skills
Ability to adjust to changing business conditions and learn new processes
Ability to troubleshoot and solve issues with limited information using basic processes and judgement
Positive, can-do, solutions-oriented attitude
Additional Requirements
Computer equipment and level of software requirements:

Intermediate experience with Microsoft Outlook preferred
Previous experience with ERP systems and/or Salesforce preferred
Beginner level of Excel, Word, and PowerPoin