Customer Service Representative III

Profile insights
Here’s how the job qualifications align with your profile.
Skills

Social media management

Microsoft Word

Microsoft Excel
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Do you have experience in Social media management?
Education

High school diploma or GED
(Required)
 
Job details
Here’s how the job details align with your profile.
Pay

$16.50 - $20.63 an hour
Job type

Full-time
 
Benefits
Pulled from the full job description
Dental insurance
Health insurance
Life insurance
Paid holidays
Retirement plan
Vision insurance
 
Full job description
Posting Number
req23361

Department
Purchasing

Department Website Link
https://financialservices.arizona.edu/

Location
Main Campus

Address
Tucson, AZ USA

Position Highlights
This position provides customer service for the Administrative Office at the 34th Street Warehouse. The person in this role performs various support duties such greeting and assisting customers, submitting routine service billing documents, accepting payments, and handling special bids. In addition, this position will be responsible for maintaining the Surplus Storefront Facebook page.

Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to UA recreation and cultural activities; and more!

The University of Arizona has been recognized for our innovative work-life programs.


Duties & Responsibilities
Customer Service:

Greet and assist Surplus Storefront customers.
Answer inquiries that come in via phone, email, and website/Facebook page.
Accept and process payments for Storefront and Auction purchases.
Interact with departments and provide guidance on Asset Works software, special bid process, and general departmental information.
Ensure cleanliness and orderliness of office area.
Transactional:

Submit routine service/internal billings for Xerox/Ricoh billings.
Create and manage government sales and special bids.
Responsible for daily/monthly statistics/metrics for the Storefront and Auction sales.
Operational/Site Support:

Assist with maintaining the Surplus Property Facebook page by posting updates and responding to questions through messenger and other posts.
Market new items to appropriate audiences and strive to ensure the department's social media presence is reaching the largest audience possible.
Knowledge, Skills, and Abilities:

Knowledge of social media platforms and skill in managing content.
Skill in using Microsoft Office applications, particularly Word and Excel.
Ability to provide strong customer service and skill in effectively interacting with a variety of individuals.

Minimum Qualifications
High school diploma or high school diploma equivalency is required.
Minimum of 5 years of relevant experience, or equivalent combination of education and work experience.

Preferred Qualifications

FLSA
Non-Exempt

Full Time/Part Time
Full Time

Number of Hours Worked per Week
40

Job FTE
1.0

Work Calendar
Fiscal

Job Category
Finance

Benefits Eligible
Yes - Full Benefits

Rate of Pay
$16.50 - $20.63

Compensation Type
hourly rate

Grade
3

Compensation Guidance
The Rate of Pay Field represents the University of Arizona’s good faith and reasonable estimate of the range of possible compensation at the time of posting. The University considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate’s work experience, education/training, key skills, and internal equity.

The Grade Range represent a full range of career compensation growth over time. The university offers compensation growth opportunities within its career architecture. To learn more about compensation, please review our Applicant Compensation Guide and our Total Rewards Calculator.

Career Stream and Level
OC3

Job Family
Customer Service

Job Function
University Operations

Type of criminal background check required:
Name-based criminal background check (non-security sensitive)

Number of Vacancies
1

Target Hire Date
7/25/2025

Expected End Date

Contact Information for Candidates
Victor Flores | vflores34@arizona.edu

Open Date
7/10/2025

Open Until Filled
Yes

Documents Needed to Apply
Resume and Cover Letter

Special Instructions to Applicant

Notice of Availability of the Annual Security and Fire Safety Report
In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act), each year the University of Arizona releases an Annual Security Report (ASR) for each of the University’s campuses. These reports disclose information including Clery crime statistics for the previous three calendar years and policies, procedures, and programs the University uses to keep students and employees safe, including how to report crimes or other emergencies and resources for crime victims. As a campus with residential housing facilities, the Main Campus ASR also includes a combined Annual Fire Safety report with information on fire statistics and fire safety systems, policies, and procedures.
Paper copies of the Reports can be obtained by contacting the University Compliance Office at cleryact@arizona.edu.