Customer Service Representative

Customer Service Representative

Location: Gujarat (Ahmedabad)

About Technomine:

Founded in 2008, we are a client centric Business Process Outsourcing and Knowledge Process Outsourcing partner based in India providing high quality services to our clients across the globe in the United States, United Kingdom, Europe and the Middle East. We primarily serve clients operating in the Video Surveillance, Healthcare Industry, Medical Record Retrieval, Accounting Services, Recruitment firms and IT enabled Enterprise solutions. Our representatives can provide you with on-site support across the globe if required. With over ten years of experience and excellence in service, we have been a trusted business partner to our clients. (www.technomine.biz)

We are looking for a Customer Service Executive to join us. Summary of the job description and our expectations from candidates who apply follows below:

Responsibilities:

· Attend to incoming calls and emails from customers and understand their problem

· Monitor various channels where customers may post their grievances like email, forums, chat support

· Delight the customers with prompt suggestions of ideas and solutions to their problems and ensure that customers are satisfied with your resolution.

· Send an email confirmation detailing the resolution and asking for customer feedback

· Document common customer queries and integrate into our Frequently Asked Questions module

· Maintain a deep understanding of our product, service and industry knowledge to be able to speak with customers about the most relevant features and functionality for their specific needs

Basic Qualifications

· Higher Secondary/Bachelor's degree or equivalent in a related field

· Fluency in English (oral and written communication skills)

· 1+ years' experience in customer support or related fields

· Fresher’s with good communication skill can also apply

Shift timings

· Night Shift

· Midday shift

· Early morning shift

Location: Ahmedabad

Job Type: Full-time

Salary: Up to ₹25,000.00 per month

Benefits:

Food provided
Leave encashment
Paid sick time
Provident Fund
Schedule:

Day shift
Evening shift
Morning shift
Night shift
Rotational shift
Ability to commute/relocate:

Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):

Are you currently located in Ahmedabad?
Education:

Higher Secondary(12th Pass) (Preferred)
Experience:

total work: 1 year (Preferred)
Customer service: 1 year (Preferred)
Language:

English (Required)
Hindi (Preferred)
Speak with the employer
++1-XXXXXXXXXX