Customer Service Representative | Internal Sales

Job description

Who We Are

CSC Group Australia is a well established company that imports, manufactures and distributes products across Australia and New Zealand.
Our key areas of focus are;

1. Exhaust & Emission Control

2. Vehicle Protection & Compliance

3. Vehicle Aftermarket & Off-road Enhancements

Our Invitation

This position offers a great opportunity to join a growing business and be part of a positive and energetic team.

For us, the year of 2024 is focused around improving structure, systems & processes, and technological advancements. We invite you to be a part of our team while we transition from a small family business, into a larger and more effective Australian manufacturer.

What's in it for you?

- Opportunities for training and career development (we know our people are our greatest assets)

- We work with you and your circumstances, and are flexible with days off

- We provide complimentary Wednesday lunch & Friday morning tea

- If there's any other perk you'd like us to offer, we'd love to hear it!

As standard, we offer a shift between 7:30am and 4:30pm, Monday to Friday. This can be negotiated to suit your needs if required.

How You Will Help Us

- Answer/respond/re-direct customer enquiries via phone & email

- Identify, capture, escalate or solve any customer requirements or issues

- Pro-active customer outreach / tele-sales

- Capture opportunities into MYOB Acumatica

- Prepare quotes using system pricing

- Follow up opportunities and quotes

- Enter sales orders into MYOB Acumatica

Skills You Will Need

- Industry experience or interest is preferred

- Confident speaking on the phone and interacting with customers

- Working knowledge of Microsoft tools and other computer programs / softwares

- Meticulous attention to detail and accuracy

- Exceptional organisational and time-management skills

- Willingness to learn and positive attitude