Customer Service Representative Job in Gurgaon at Hilti India

About Company:
Hilti India is a marketing organization of the Hilti Group, a Swiss multinational that develops, manufactures, and markets products for the construction, building maintenance, and energy industries, mainly to the professional end-user. It manufactures and markets an array of fastening and anchoring systems, power tools, and firestop installation systems. We have a proud heritage built over 75 years and a reputation for pioneering products and exceptional services.

About the Internship:
Key responsibilities:

1. Support sales team in creating quotations, order entries and support general inquiry

2. Understand the basic customer service deliverables like Service Level, ASA, AHT, schedule adherence

3. Understand appropriate situation handling of specialized customer needs based on geography & requirement

4. Work on sustaining and continuing knowledge of existing and new products and applications

5. Handle transactions involving customers' terms and conditions in accordance with Hilti's legal guidelines and any applicable regulatory standards

6. Utilize situation selling skills to convert prospects into buying customers to support Hilti's growth strategy

7. Work on receiving and processing inbound calls, faxes, emails, chat function, repair and technical inquiries from both customers and field sales personnel

8. Provide quality service with 70-80 customer contacts/per day

Who can apply:

1. 0-1 year of experience in backend operations profile in customer service

2. Ability to multi-task, prioritize and manage time effectively

3. Strong communication and active listening

4. Native resident of Gurgaon/Delhi

5. Familiarity with SAP systems would be an added advantage

6. Education: B.Tech/B.E/engineering (mechanical/civil)

About Hilti India (https://www.hilti.in/):

Hilti India is a marketing organization of the Hilti Group, a Swiss multinational that develops manufactures, and markets products for construction, building maintenance, and energy & industries, mainly to the professional end-user. It manufactures and markets an array of fastening & anchoring systems, power tools, and firestop installation systems. With some 30,000 people in more than 120 countries, we're a great place for you to show us your worth as you learn, grow and carve out your career.

Deadline:
2024-12-12 23:5+:5+

Skills required:
SAP