CUSTOMER SERVICE REPRESENTATIVE (MK Auto Group)
- Category: Customer Care Executive
- Location: Calgary, Alberta
- Job Type: Full Time / Part Time
- Salary: Estimated: $ 21K to 26K
- Published on: 2025/09/21
GENERAL ACCOUNTABILITIES
The CSR is the first impression that customers and other visitors have when they walk into or call CARSTAR MK Group. The incumbent is responsible for creating a front office atmosphere that fosters a high level of service. He/she is the main point of contact for customers and potential customers; and assists the Manager. He/she should possess a cheerful welcoming character and a helpful, polite and courteous attitude towards customers. The CSR must foster a positive team spirit both within the department as well as between the other departments in support with the overall philosophy of the company and fellow employees.
QUALIFICATIONS:
3 - 5 years’ experience in Customer Service within the industry
Strong communication skills (reading, writing, speaking, listening)
Can work independently without close supervision
Flexible/adaptable to constant change
Excellent keyboarding skills/Finger dexterity
Must have valid driver’s license and reliable transportation
Must be well-groomed and dress appropriately
Tactful and diplomatic; has ability to interact with all levels of employees
Highly organized; ability to handle multiple concurrent assignments
Ability to prioritize, organize and plan work under own initiative
Ability to train/teach others
Reasoning/problem solving skills; analytical and decision making skills
Professional leadership ability
Functional/Technical Knowledge
Management Software (Mitchell and/or Summit) – INTERMEDIATE
Microsoft Office Software (Word, Excel, Outlook) – INTERMEDIATE
Estimating Software (Audatex and/or Mitchell)
Specialized Training
ICAR a plus
WHMIS
First Aid
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